Accounts Receivable
Optimization

Recovery

Without Compromise

When accounts reach default, they don’t have to go dark. Action RCM helps coordinate third-party recovery solutions through trusted agency partners that prioritize patient respect and safeguard your brand reputation.

Our Philosophy: Respect Drives Results

We align with entities and practices that treat every patient interaction as a reflection of your values. Through empathy-driven outreach, dialogue, and strict compliance, we help ensure your collections approach is both effective and ethically grounded.

how it

works

 

Track & Score

Accounts are scored using behavior and credit models to tailor outreach.

Outreach & Engagement

We help design and oversee patient outreach strategies—leveraging SMS, letters, voice, and portal-based messaging from solution-driven vendors to ensure agnecies engage patients on their terms.

Resolution

Through guided practices and our aligned partners, we support collaborative resolution efforts that focus on understanding, not confrontation.

Reporting

You receive actionable insight and compliance visibility every step of the way.

Compliance is Non-Negotiable

We work with our carefully selected collection partners to ensure that FDCPA, HIPAA, Reg F, TCPA, and all relevant state regulations are followed —ensuring your recovery efforts remain protected, compliant, and aligned with industry best practices.

Download the Full A/R Optimization Strategy Guide

Modern A/R challenges demand more than incremental fixes. Rising patient responsibility, shifting regulations, and outdated outreach workflows are putting unprecedented pressure on your revenue cycle. The organizations gaining ground are the ones rethinking A/R from the ground up.

Our A/R Strategy Guide breaks down the operational gaps, compliance risks, and workflow inefficiencies that hold back recovery performance. It also outlines the patient-first, data-driven model Action RCM uses to help hospitals accelerate cash, reduce bad debt, and improve the overall financial experience.

performance that

protects your brand

We guide healthcare organizations toward smarter, faster recovery—without compromising the patient experience. With consultative support, real-time scoring, and coordinated outreach, we help reduce write-offs while protecting your brand and building community trust.

9

Up to 35% Lift in Recovery

Compared to traditional vendors using static strategies

9

Compliance-First Approach

Our solutions are grounded in full compliance with FDCPA, HIPAA, Reg F, and state-specific requirements

9

Fewer Complaints, More Confidence

Our guidance fosters patient satisfaction, earns trust and reduces risk